Supporting Department

Records and Registry

The Records and Registry unit manages ministry records, registry workflows, document filing, retrieval, mail dispatch, retention, and secure access to official information.

Records Management Registry Services Retention and Archives

Head of Department

Records and Registry Officer

Head, Records and Registry

The Records and Registry lead coordinates official records management, registry services, document movement, retention, and retrieval across the Ministry.

Department: Records and Registry

Internal Structure

Department Sub-Units

The department organises its work across focused sub-units, each with a defined mandate to ensure effective and accountable service delivery.

Sub-Unit 01

Records Management

Maintains the ministry filing plan, records inventories, file movement controls, and retrieval processes for accountable administration.

Create and maintain the Ministry records filing plan
Create, file, track, retrieve, and update official records
Maintain records inventories for departments and units
Support secure access to official files and records

Sub-Unit 02

Registry Services

Coordinates incoming and outgoing correspondence, document registration, dispatch, and registry counter support.

Receive, register, and route incoming mail
Dispatch outgoing correspondence and official documents
Maintain document movement registers
Support registry enquiries and file-location requests

Sub-Unit 03

Retention and Archives

Coordinates records storage, disposal schedules, inactive records transfer, and liaison with archival requirements.

Manage storage and disposal of records in line with approved procedures
Transfer inactive records to the National Archives where applicable
Support digitisation readiness and records preservation
Promote compliance with public-sector records management standards

Complete Mandate

Full Function Set

The complete list of official functions as prescribed for this department.

Create records filing plans for the Ministry

Create records inventories for departments and units

Create, file, track, retrieve, and update records

Receive incoming mail and dispatch outgoing mail

Maintain document movement registers and file tracking controls

Manage storage and disposal of records

Transfer inactive records to the National Archives where applicable

Support secure access to official files and records

Provide registry support services during meetings and official processes

Support records digitisation readiness and preservation initiatives

Contact Ministry

Reach the head office or nearest provincial office.

Department hierarchy

Records and Registry team

Head of department

Records and Registry Officer

Head, Records and Registry

Department publishing

Updates and documents

No department updates or documents have been published yet.

Department services

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