Responsiveness
Acknowledge all enquiries within 2 working days and resolve within agreed service timelines.
Transparency
Keep clients informed of the status of their applications, enquiries, and benefit assessments.
Dignity & Respect
Treat all clients with dignity, respect, and without discrimination in all service interactions.
Accountability
Maintain clear records and provide transparent reporting on service delivery performance.
Integrity
Uphold ethical conduct and lawful practices in all Ministry service delivery activities.
Accessibility
Ensure services are accessible to veterans and beneficiaries in all provinces and districts.
Client Service Charter Document
Client Service Charter
Your Feedback Matters
Help us improve our services
If you have experienced service that fell below the standards in this charter, we want to know so we can improve.